Description
Delivery
Here at Lighting R Us, we aim to dispatch your lights so that they reach you between 3-7 working days after you place your order with us.
- Orders placed after 16:00, will not be processed until the next working day.
- Orders placed after midday Friday, will not be processed until the following Monday.
- We use a number of established couriers. This includes Hermes, DX, DPD, UK Mail & Parcelforce. The courier we use depends on the size, weight and quantity of your order.
- Some of our parcels have to be signed for and will not be left in a safe place. We will not be held responsible for any charges incurred at delivery offices, including travel.
Courier UK Mainland
- Order value under £95.00 = £8.95
- Order value over £95.00 = FREE DELIVERY
- Heavy Items (furniture, bases & mirrors)= £10.95
Northern Ireland
- Standard Delivery = £12.95
- Heavy Items (furniture, bases & mirrors)= £15.95
We will email you once your order has been dispatched
Returns
If you’ve changed your mind about your order or your goods are unsuitable for the purpose, we are happy to accept unused, uninstalled items, in the original packaging*, at the customer’s cost.
- Please note; all unwanted items are returned at the customer’s cost.
- Email sales@lightingrus.co.uk to notify us of your return within 14 days of receiving your order.
- Telephone calls will not be accepted as sufficient notification.
- Complete the returns form issued with your invoice and delivery slip.
- Send your item(s) within 14 days of receiving your order. Orders that are sent for return after the 14-day period will not be eligible for a refund.
- Items must be unused and uninstalled.
- Items must be returned in original packaging*.
- Please note, we cannot accept returns that are not in the original packaging*.
- Proof of purchase such as receipt will need to be enclosed with your item(s) for all returns.
- Refunds/exchanges will not be processed until we have received your item(s).
- You must have proof of postage in case there are any occurrences with delivery. We cannot issue you a refund/exchange until we have received your item.
- If the item you wish to exchange to is costlier than the item you initially purchased please call us on 01902 757825 to pay the difference.
- If you require a refund we will issue it within 5 working days of receiving your item(s), minus the delivery cost.
- Exchanges will take 5-7 working days to be delivered and delivery charges will apply.
